Refund policy
In principle, we do not accept returns for customer reasons.
【In the event of a defective product】
We make every effort to ensure that our products are in perfect condition, but in the unlikely event that a product is defective (wrong delivery, damage, stain, etc.), please contact us by e-mail or phone within 7 days of receiving the product and send it back to us, freight collect.
After checking our inventory status, we will exchange the product for a new or equivalent product or refund your money.
Please note, however, that we may not be able to replace the product if the product is received late for a reason attributable to the customer.
【In the case of a return for the customer's convenience】
Please note that we cannot accept returns or refunds for reasons attributable to the customer, such as a different image of the product.
*Please note that the color of the product may differ slightly depending on the browser environment in which you view the product. Please understand this in advance.
【Contact information for returns and exchanges】
Mori Pearl Co.
MAIL: shop@moripearl.co.jp
【In the event of a defective product】
We make every effort to ensure that our products are in perfect condition, but in the unlikely event that a product is defective (wrong delivery, damage, stain, etc.), please contact us by e-mail or phone within 7 days of receiving the product and send it back to us, freight collect.
After checking our inventory status, we will exchange the product for a new or equivalent product or refund your money.
Please note, however, that we may not be able to replace the product if the product is received late for a reason attributable to the customer.
【In the case of a return for the customer's convenience】
Please note that we cannot accept returns or refunds for reasons attributable to the customer, such as a different image of the product.
*Please note that the color of the product may differ slightly depending on the browser environment in which you view the product. Please understand this in advance.
【Contact information for returns and exchanges】
Mori Pearl Co.
MAIL: shop@moripearl.co.jp
