Distributor

Mori Pearl Co.

Operation Manager

Hiroshi Fujii

Address

Mori Pearl Building, 1-12-11 Nihonbashi-Muromachi, Chuo-ku, Tokyo 103-0022

Telephone number

03-3246-1491

E-mail address

shop@moripearl.co.jp

URL

http://moripearl.jp

Necessary charges other than for products

■Delivery service (Kuroneko Yamato)
Free of charge for all orders.

■Bank transfer fee
Bank transfer fees are the responsibility of the customer.

■Convenience store payment fee
Please bear the 220 yen handling fee in addition to the order price.

How to Order

When you find an item you wish to purchase, click the “Add to Cart” button on the page linked from the item name.

⇒Go to the shopping cart.
You can increase or decrease the quantity in the shopping cart. Please change the quantity and click the “Change” button.
If you have any requests regarding your order, please write them in the remarks column in the shopping cart.
Please specify the delivery date and time in the “Specify Delivery Date and Time” field in the shopping cart.
When you have finished shopping, please check the contents of your order and click the “Proceed to Purchase” button.

⇒Input order information and shipping address information
Please enter the customer information (order holder, shipping address, etc.).

⇒Select shipping and payment method
Please confirm shipping method and select payment method.

⇒Final confirmation and order completion
Please make a final confirmation and click the “Buy” button.

⇒Complete shopping
Thank you for your order. You will receive an order confirmation e-mail, please check it. if you do not receive the e-mail after waiting for 1 hour, please purchase again or contact us by phone, fax, or e-mail.

*If you are using a carrier email such as docomo or softbank, you may not be able to receive our email. Please make sure that you have set up your e-mail address “shop@moripearl.co.jp” to receive our e-mails.

Payment Methods

We accept credit card payment, googlePay, applePay, PayPay, bank transfer, and payment at convenience stores.

■About PayPay
After the order confirmation screen, information about PayPay payment will be displayed.
Please follow the instructions to complete the payment procedure.

■Bank transfer
The bank transfer address is as follows.
・Bank transfer account
Mizuho Bank, Ltd.　Nihonbashi Branch
Current account: 0116553
Name: 株式会社　森パール　　カ)モリパール

■Convenience store payment
KOMOJU will send you an e-mail with the number necessary for payment.
If you have set up your e-mail reception settings, please remove the filter of “@komoju.com” and set up your e-mail settings so that you can receive e-mail from “no-reply@komoju.com”.

Payment deadline

■Bank transfer, payment at convenience stores
Please transfer the money within 7 days after your order.

■Credit card, googlePay/applePay/PayPay and other electronic payment
If you use various electronic payment methods, billing information will be reflected in the account associated with each payment method when the order is confirmed.
The timing of billing information confirmation and debit differs depending on the credit card company and each electronic payment account, so please check the customer account for the electronic payment method you are using.

Delivery time

Unless otherwise specified, we will ship within 3 business days after the order is placed (or after the transfer of funds in the case of bank transfers).

Returns and Exchanges

We take all possible measures to ensure the quality of our products, but in the unlikely event that an item is damaged, stained, or has an initial defect, please contact us within 7 days of delivery.
We will immediately return or exchange the product. (In this case, we will bear the shipping costs.)

■Conditions for accepting returns
We will only accept returns that are notified by phone within 7 days of delivery.

■Return shipping and handling charges
In case of damage, stain, or initial defect at the time of product arrival, we will bear the shipping cost.
In the case of a return for reasons attributable to the customer (other than damage, stain, or initial defect), the customer will be responsible for the shipping and handling charges.

［In the event that we are unable to accept a return or exchange］
・Products that have been delivered for more than 8 days.
・Products that have been damaged or soiled by the customer.

●Refund Policy
Refunds will be made by bank transfer to the designated account within 5 business days after confirmation of receipt of the returned merchandise.

●Returns Contact
Telephone number: 03-3246-1491
E-mail address: shop@moripearl.co.jp
Return address: Mori Pearl Building, 1-12-11 Nihonbashi Muromachi, Chuo-ku, Tokyo 103-0022, Japan
Contact person: Hiroshi Fujii